Person putting books back
Customer charter

Sunshine Coast Council aspires to be recognised for its commitment to excellence in customer service.

This commitment is to make your interaction with council a positive experience. We will treat you honestly and fairly, consulting with you on key decisions, and will continually review our services to provide cost effective services that meet your needs. 

The Sunshine Coast Council Customer Charter[545KB] reflects this commitment. It provides a clear framework for what you can expect from us and how you can help us get better at what we do.